Contact Us
Get in touch with our Barcelona vehicle rental team - we are here to help.
How to Reach the Carbarcelon Team
Whether you have a question about an upcoming booking, need help choosing the right vehicle for a road trip along the Costa Brava, or want to confirm airport pickup arrangements at El Prat, our local Barcelona team is ready to assist you directly.
We aim to respond to all enquiries within a few hours during business hours. For urgent matters on the day of your rental, calling is always the fastest route.
Contact Details for Vehicle Rental Enquiries in Barcelona
Use email for non-urgent questions, booking confirmations, invoice requests, or if you need written documentation about your car hire agreement. We also handle requests for extras such as child seats, GPS navigators, and additional driver registration by email.
Phone
+34 614 877 351
Call us when you need a quick answer - for example, if you are already at Barcelona Airport (El Prat - T1 or T2) and need to confirm your pickup point, or if you have a last-minute change to your rental dates. Our team speaks English and Spanish.
Address
Barcelona, Catalonia, Spain
Working Hours
Monday to Friday: 08:00 - 20:00 (CET / CEST)
Saturday: 09:00 - 17:00
Sunday and public holidays: 10:00 - 14:00
During peak summer months (July and August), our team extends availability to cover early morning airport pickups and late evening returns. If you are arriving on an early flight into El Prat, please contact us in advance so we can confirm the handover arrangement.
When to Email vs. When to Call
Email is the best channel for pre-booking questions, requests about long-term or monthly vehicle rental deals in Barcelona, invoicing queries, and anything that benefits from a written record. We typically reply within two to four hours on weekdays.
Calling is the right choice when you are already on the road, at the airport, or facing a time-sensitive situation such as a vehicle issue, a change in drop-off location, or an unexpected delay to your return. Our phone line is the fastest way to get a direct resolution.
For young driver bookings (drivers aged 21 to 24), cross-border rental requests to France or Andorra, and one-way hire from Barcelona to Madrid or Valencia, we recommend emailing first so we can confirm the specific terms and any applicable surcharges before you complete your reservation.
Finding Our Office and Rental Desks in Barcelona
Our main operations are based in Barcelona, Catalonia. For customers arriving by air, our rental desk coordinates are available at Barcelona-El Prat Josep Tarradellas Airport, covering both Terminal 1 and Terminal 2. Pickup at the port is also an option for cruise passengers arriving at the Barcelona cruise terminal near the foot of La Rambla.
If you are already staying in the city - whether in the Eixample district, near the Passeig de Gracia, or closer to Barceloneta - hotel delivery and city-centre handover can be arranged. Simply include your hotel address or preferred meeting point in your email and we will confirm logistics with you directly.
For customers driving out toward Girona, Tarragona, or across the AP-7 motorway, we can advise on the best pickup timing and return locations to suit your itinerary. Our team has local knowledge of the roads around Catalonia and can suggest the most practical arrangements based on your travel plans.
Booking and Availability
The fastest way to check what vehicles are available for your dates is to use the search tool at the top of our homepage. For bespoke requests - such as a specific automatic SUV for a wedding transfer from Barcelona to the Penedes wine region, or a minivan with multiple child seats for a family arriving from outside the EU - drop us an email with your travel dates and requirements and we will find the best match from our fleet.
We do not handle bookings exclusively through this contact page. All firm reservations are processed through our booking system to ensure your confirmation, voucher, and insurance documentation are issued correctly.